What is Smartli’s refund policy?

At Smartli, we want our entrepreneurs to find a plan that best fits their needs. This is why we offer Monthly and Annual plans.

Automatic Renewal and Cancellation

Your subscription will automatically renew unless you cancel it at least twenty-four (24) hours before the scheduled renewal date. Such cancellation must be effected through your account settings. Upon successful cancellation, a confirmation notification will be issued for your records.

You bear sole responsibility for the timely cancellation of your subscription. Failure to cancel within the stipulated timeframe as specified in your selected plan shall not entitle you to a refund.

Refund Policy

Except as expressly provided herein, no refunds, whether partial or prorated, shall be issued for unused subscription time, cancellations made mid-cycle, or periods of account inactivity.

Monthly Plans and Trials: For monthly subscription plans, cancellation effected during the initial seven (7) day free trial period shall result in no charges. Following the expiration of the aforementioned trial period, no refunds will be granted for monthly subscription plans.

Annual Plans: Annual subscription plans do not include a trial period and are strictly non-refundable once payment processing has been completed.

Uninstalling smartli.ai from your store will not trigger a cancellation of your subscription; hence, you must cancel the service first to avoid being billed.

Renewal Charges 

Subscription fees charged upon renewal are non-refundable once the new billing cycle has commenced. By allowing the subscription to renew, you acknowledge and accept the renewal charge for the applicable billing period.

Billing Responsibility

It is the user’s responsibility to monitor upcoming renewal dates and manage subscription settings accordingly. Failure to cancel the subscription before the renewal date will result in the renewal charge being processed and will not qualify for a refund.

Payment Method Validity

Users are responsible for maintaining valid and up-to-date payment information in their account. Renewal charges processed using the payment method on file are considered authorized transactions.

Dispute Resolution

We maintain comprehensive access logs, subscription agreements, and user consent records, which may be utilized to support any investigations related to chargeback disputes.

Acceptance of Terms

By subscribing to our service, you affirm that you have read, comprehended, and unequivocally agreed to the terms and conditions set forth in this Refund and Cancellation Policy.